Current processing times

We know that keeping your client up-to-date with the progress of their application can be tricky at times. That’s why we try to give you as much information as possible about our current turnaround times.

Here are our latest service levels so you can get an indication of how long it should take for your case to be processed.

Agreement in principle

Agreement in principle 1 working day


Last updated on 30 May 2024 and subject to change
All times shown are based on average working days.

Application

Pre offer – initial underwriting (Buy to let) 3 working days

Pre offer – initial underwriting (Residential) 3 working days

Additional correspondence and documents (Buy to let) 2 working days

Additional correspondence and documents (Residential) 2 working days


Last updated on 30 May 2024 and subject to change
All times shown are based on average working days.

Valuation

Percentage of valuations completed within 10 working days (Residential) 66%

Percentage of valuations completed within 10 working days (Buy to let) 54%

Percentage of valuations completed within 10 working days (HMO and MUFB) 57%


Last updated on 30 May 2024 and subject to change
All times shown are based on average working days.

Offer

Time from application to offer 16 working days


Last updated on 30 May 2024 and subject to change
All times shown are based on average working days.

Discover

Our Consumer Duty Hub

Visit our hub to find out more, including information about our fair value assessments.

Take me there

Document

Our handy application checklist

Designed to make your life easier, use our checklist to find out which documents we require as part of your case submission.

Download here

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