Coronavirus – we’re here for you
As the impact of COVID-19 continues to affect us all, we wanted to thank you for your continued support and patience during these unprecedented times. Although the situation we’re facing is changing, we’re here to assist our intermediary partners and your clients as much as possible.
This page takes you through the steps we’re taking to support you at this time.
We ask that if you have any urgent queries, you email us brokers@KRBS.com or contact your BDM. Please note that our response times will take longer than normal due to the high volumes of enquiries we are receiving.
In the meantime, here are some frequently asked questions to help you.
Mortgage Payment Holidays
Furlough payments, bounce back loans and CBILS
Impact on rates
We’re currently receiving a large number of enquiries from brokers and customers, and we’re endeavouring to respond to emails and calls as soon as practically possible. You may have noticed that our Broker Liaison Team phone lines are no longer active. This is to ensure we can protect the safety of our staff and follow the appropriate government advice. The team are still contactable via our live chat service, or alternatively via email at firstname.lastname@example.org. We appreciate your patience and understanding at this time.