COVID-19 update (6 January 2021) – business as usual
Following Monday’s announcement of further national lockdowns, we want to reassure you that it’s business as usual here at Kent Reliance for Intermediaries. Our service remains strong, and we’re here to assist our intermediary partners and your clients as much as possible.
Physical inspections for valuations for residential and buy to let properties will continue to take place through Connells via the usual process, in a COVID-secure manner. However, Connells has issued clear guidance surrounding property inspections.
Please note that if this guidance isn’t adhered to, surveyors could choose not to proceed with a valuation, but still charge a fee for a visit.
This page takes you through the steps we’re taking to support you at this time.
In the meantime, here are some frequently asked questions to help you.
Furlough payments, bounce back loans and CBILS
Mortgage Payment Holidays
Impact on rates
We’re currently receiving a large number of enquiries from brokers and customers, and we’re endeavouring to respond to emails and calls as soon as practically possible. You may have noticed that our Broker Liaison Team phone lines are no longer active. This is to ensure we can protect the safety of our staff and follow the appropriate government advice. The team are still contactable via our live chat service, or alternatively via email at firstname.lastname@example.org. We appreciate your patience and understanding at this time.