This section and the timescales indicated are only applicable to mortgage choices requests. Other requests, including requests for multiple changes, may take longer. We'll confirm timescales for processing these requests by separate cover.
Complete a product transfer application
Step 1
Before we can start the process, you will need to be registered with Kent Reliance.
Step 2
View our product selection to see what’s available via our buy to let or residential product transfer pages.
Step 3
Download and complete the broker authorisation form and ensure its signed by all borrower(s). Please note, we do not accept digital or electronic signatures.
Step 4
Return the broker authorisation form by scanning and emailing it to brokertransfers@osb.co.uk. Please retain the original for your records.
We've introduced the ability to provide our morgage choices offer and acceptance of offer form digitally via Docusign.
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Issue mortgage choices offer
Once we have checked and verified the information, we'll issue the mortgage choices offer including an acceptance of offer form.
We'll aim to do this within 7-10 working days of receiving your broker authorisation form.
Return an acceptance of offer form
To accept the mortgage choices offer all borrowers will need to review, sign and date the acceptance of offer form.
Product transfer completion
Once the product transfer has been completed, we'll send confirmation to the customer within 7-10 working days of completion.
We'll send any procuration fee to you within 30 days of completion, via your chosen payment method.
IMPORTANT
If you are applying for a product transfer to coincide with the expiry of an existing product, then you will need to ensure the acceptance of offer form is returned to us at least 5 working days before the end of the month when the existing product expires. This will allow us time to process the product transfer before the expiry date.
If you're applying for a product transfer which does not coincide with the expiry of an existing product (i.e. because the existing product has already expired or the existing product is not due to expire within the next 3 months) then you need to ensure that the acceptance of offer form is returned to us at least 5 working days before the end of the current month.
Depending on the type of account, the new product and interest rate will be effective from either the last day of the month or the first day of the following month. The changed mortgage payments will begin on the next payment date after the product switch takes effect.
If we don't receive the completed acceptance of offer form within the above timescale, the customer’s mortgage will revert to the interest rate which was confirmed in their original mortgage offer.
If you apply for a product transfer more than 3 months before the expiry of an existing product, then early repayment charges may be payable.
Please ensure customers fully understand the product transfer, especially if they have vulnerabilities or financial challenges.
With as many as nearly one in two people in the UK showing characteristics of vulnerability, it’s vital you know how to identify vulnerable customers to ensure they’re not disadvantaged in any way. Vulnerability can arise for any number of reasons and vulnerable customers are often at greater risk of poor outcomes when it comes to dealing with their finances. Please visit Vulnerable customers | Kent Reliance for Intermediaries for more information.