Important Information

Please be advised we are planning scheduled testing to our systems to improve our service to you. This means the broker portal will be unavailable between 1pm on Saturday 23 November to 9am on Monday 25 November. We apologise for any inconvenience this may cause and thank you for your patience.

Product Finder

Contact us

We pride ourselves on offering a personal service to all our intermediaries. So here's a little bit more about the people at the other end of the phone or email.

New business and criteria enquiries

From understanding the registration process, to queries about criteria and our processes, the broker liaison team will be on hand to help.

call us

01634 835791

Press option 2, then option 2 Monday to Friday 9am-5pm (note lines do not open until 9.30am on Wednesdays) Closed on bank holidays

mail us

brokers@krbs.com

To upload documents or update your case, please log in to the broker portal

Product transfer queries

For queries regarding product transfers, including our product transfer portal, please use the contact details below.

call us

01634 835791

press option 0 Monday to Friday 9am-5pm (note lines do not open until 9.30am on Wednesdays) Closed on bank holidays

mail us

brokertransfers@krbs.com

Please log in to our product transfer portal for account numbers beginning with 0800

contact us

Broker Choices Kent Reliance PO Box 601 Chatham ME4 9DX

Case updates

If you'd like to know how your client’s case is progressing, then please use the following contact details.

call us

01634 835791

press option 2, then option 1 Monday to Friday 9am-5pm (note lines do not open until 9.30am on Wednesdays) Closed on bank holidays

contact us

Kent Reliance PO Box 601 Chatham ME4 9DX

Completions queries

If your application has been offered and your query relates to the completion, then please use the following contact details.

call us

01634 835791

press option 3 Monday to Friday 9am-5pm (note lines do not open until 9.30am on Wednesdays) Closed on bank holidays

mail us

completions@krbs.com

contact us

Completions Kent Reliance PO Box 601 Chatham ME4 9DX

BTL Hub technical enquiries

eTech service desk support

Please note that this number is for a third party company and not Kent Reliance for Intermediaries.

call us

0333 1231417

Monday to Saturday 8am – 8pm Sunday 9am – 1pm

Broker registration queries

Contact us using the details below for any registration enquiries or to reset your password.

call us

01634 835791

Press option 1 Monday to Friday 9am-5pm (note lines do not open until 9.30am on Wednesdays) Closed on bank holidays

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