COVID - 19

Need to take a payment holiday?

If you need to take a short break from paying all or part of your mortgage, for whatever reason, let us know here.

You can take up to a maximum three months’ payment holiday if you’ve been affected by coronavirus.

We’re currently dealing with a much higher number of phone calls than usual, so the quickest way for you to apply for a payment holiday is by using the form below.

How it works

  1. Fill in the details below - it only takes 2 minutes.
  2. We'll contact you within 5-7 days to let you know if you can take a payment holiday. If you take a mortgage payment holiday, this means that you wouldn’t make mortgage payments for up to three months and we'll add these payments onto your mortgage balance unless you contact us before your payments recommence to discuss alternative options for repaying the unpaid mortgage payments.
    As a result, your mortgage balance will increase and your monthly payment will be recalculated over your remaining mortgage term.
  3. If you take a mortgage payment holiday, this means that you wouldn’t make mortgage payments for up to three months and we'll add these payments onto your mortgage balance. As a result, your mortgage balance will increase and your monthly payment will be recalculated over your remaining mortgage term. Your monthly payment and the amount of interest you pay will increase for the remaining term of your mortgage. We'll let you your new monthly amount at the end of your payment holiday.
  4. If your mortgage is not in arrears, then your payment holiday will not impact your credit rating. You will not go in to arrears on your mortgage.

Please note

If you’ve already emailed us please be assured that we’ll respond as soon as we can and do not complete this form.

We are working through all of the emails we have received in order, therefore completing a form as well, will not move your application further up the queue.

Privacy Notice

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