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Privacy policy

Our privacy policy

Kent Reliance is committed to keeping your information private. By your information we mean: any personal information about you that you provide to us or which we obtain through our dealings with you or in connection with your account. This policy relates to the privacy of your information at www.kentreliancebrokers.com

Details about Kent Reliance for Intermediaries

Kent Reliance is a trading name of OneSavings Bank plc (company number 7312896), a company registered in England and Wales and whose registered office is Reliance House, Sun Pier, Chatham, Kent ME4 4ET. OneSavings Bank plc is authorised and regulated by the Financial Services Authority (registered no. 530504).

We respect your right to privacy. If you have any questions about how OneSavings Bank plc uses your information, then please write to the Data Protection Officer at Kent Reliance, Reliance House, Sun Pier, Chatham ME4 4ET.

How we use information about our customers

If you are a customer of Kent Reliance then we will also hold and use your information for the additional purposes disclosed to you within the application forms and/or terms and conditions applicable to the products and services that you hold.

Who may access your information

We may share your information with our related entities and service providers acting on our behalf in connection with the purposes described in this policy.

We may also disclose your details where required to do so by law, as well as to any successors in title to our business. Finally, we may share your information with third parties (including law enforcement agencies) to protect both ourselves and our customers against theft or fraud, and with anyone you appoint to administer/operate your account on your behalf.

Information we may collect from you

As a visitor to our site, we may collect and process any personal information that you voluntarily submit to us through the site. This may include, for example, online correspondence that you send to us about our products and services, as well as your contact details so that we may contact you for support, marketing or other purposes.

In addition, we may also collect anonymous information about visitors to our site and the resources that they access, so that we can make sure the site is meeting our and your needs. However this information will not enable any visitor to be identified as an individual.

How we use your information

We will use your information to make the site available to you. From time to time, we may use and disclose your information for marketing purposes where your marketing preferences permit us to do so.

Use of Cookies

Cookies are small text files that web servers can store on your computer’s hard drive when you visit a website. They allow the server to recognise you when you revisit the website and to tailor your web browsing experience to your specific needs and interests.

For more information on our use of cookies, please see our cookies policy.

Links to third party sites

Our site may, from time to time, contain links to and from third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

International transfers

From time to time, we may transfer your information to third party service providers or to businesses within the OneSavings Bank plc Group that are based in territories located outside of the European Economic Area (EEA). We will only transfer your information to recipients outside of the EEA for the purposes described in this privacy policy and take measures to ensure that your information will only ever be used and protected in accordance with this privacy policy.

Your rights

The Data Protection Act 1998 gives you certain rights to access, update and control the information we hold about you.

In particular, you have the right:
  • To request a copy of the personal information that we hold about you. Any such request may be subject to a fee specified by law (currently £10) in respect of our costs in providing you with details of the information we hold about you;
  • To correct or update inaccurate or out-of-date information that we hold about you; and
  • To instruct us not to send you any further marketing communications (even if you have previously asked us to contact you for marketing purposes).

If you wish to exercise any of the above rights, please contact us.

Changes to our privacy policy

We may change this privacy policy from time to time.

Any changes we may make in the future will be posted on this page and we recommend that you revisit this page from time to time to stay informed about how we use your information.

This privacy policy was last updated in March 2012.

This website is for use by professional intermediaries only. The content in this website does not constitute mortgage or financial advice.

If you are not a mortgage intermediary or professional financial adviser and would like information about our mortgages please go to our main website. Please note that for customer service and training purposes calls with Kent Reliance may be monitored and/or recorded.

© OneSavings Bank plc 2013.

krbs, krbs.com, Kent Reliance Banking Services and Kent Reliance are trading names of OneSavings Bank plc. Registered in England and Wales (company number 7312896). Registered office: Reliance House, Sun Pier, Chatham, Kent, ME4 4ET. OneSavings Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (registered number 530504). We subscribe to the the Financial Services Compensation Scheme and the Financial Ombudsman Service.


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© OneSavings Bank plc 2017.
krbs, Kent Reliance Banking Services and Kent Reliance are trading names of OneSavings Bank plc. Registered in England and Wales (company number 7312896). Registered office: Reliance House, Sun Pier, Chatham, Kent, ME4 4ET. OneSavings Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (registered number 530504). We subscribe to the Financial Services Compensation Scheme and the Financial Ombudsman Service.

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