Current processing times

Initial underwriting

5 working days. Submissions after 4pm will be considered as submitted the following day.

Additional correspondence and documents

5 working days

Agreement in Principle

2 working days

Latest updates

Essential maintenance

We’re constantly making improvements to our services to make sure we’re fit for the future. To do this we carry out regular tests on our services

View our upcoming maintenance dates

Mortgage solutions across the UK

Take a look at how our products and services have helped clients resolve their challenging cases – from across the country.

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Combination with Charter Court Financial Services

You may have heard about OneSavings Bank’s possible combination with Charter Court Financial Services Group. For more information please visit

Vulnerable customers

Kent Reliance is committed to treating customers who exhibit vulnerability fairly, consistently and in a way that considers individual needs.

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© OneSavings Bank plc 2018.
krbs, Kent Reliance Banking Services and Kent Reliance are trading names of OneSavings Bank plc. Registered in England and Wales (company number 7312896). Registered office: Reliance House, Sun Pier, Chatham, Kent, ME4 4ET. OneSavings Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (registered number 530504). We subscribe to the Financial Services Compensation Scheme and the Financial Ombudsman Service.